FAQ: Pixy Mini: The World's Most Powerful Powerbank for Its Size
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What comes with your Pixy Mini?

Each Pixy Mini comes with:

  1. An awesome packaging!
  2. USB A to Type C cable
  3. Water Repellant Carry Pouch
  4. User Manual
Last updated: November 05, 2021 09:09

What comes with your Pixy Go?

Each Pixy Go comes with:

  1. An awesome packaging!
  2. USB Type C to C cable
  3. Magnetic Ring
  4. Water Repellant Carry Pouch
  5. User Manual
Last updated: November 05, 2021 09:09

How to upgrade from Pixy Mini to Pixy Go?

If you would like to upgrade your Pixy Mini to Pixy Go. Please refer to this guide:

https://docs.google.com/document/d/1evUB0sL7NAzQ5I5AXF23drUIwt5wSFRgZW58AEwsC1o/edit?usp=sharing

Last updated: November 05, 2021 09:09

How much does shipping cost?

The shipping fee per unit will cost from $7 to $14 depending on your location/country. The final shipping fee will be finalized after the campaign. Please note that the shipping fee will increase based on the purchased units. E.g., Family Pack will cost around $15-$25.

For remote countries, the shipping fee might go up to $50 as only express shipping services such as FedEx/DHL/TNT can ship it.

Last updated: November 09, 2021 01:56

What is the shipping duration?

We will use Air Shipping for all our shipments. The shipping duration range from 7- 20 business days depending on your country/location. Backers can also pay extra for express shipping and receive it in 5-7 business days.

Shipping might take longer for remote countries or countries with strict lithium battery restrictions.

Last updated: November 09, 2021 02:19

Supported Countries for Christmas Delivery:

Express shipping is available in the following countries: US, UK, AU, EU

Last updated: November 05, 2021 09:09

Shipping Restriction

Due to the lithium batteries restrictions placed on air shipping, we are currently unable to ship to Indonesia,South America, South Africa, Hawaii, Alaska , Ukraine and other remote or island countries. Feel free to message us on Kickstarter to confirm if air shipping of lithium battery is available to your country.

Last updated: November 08, 2021 04:36

I am a backer from the EU, do I need to pay for any custom or duty?

No, we will set up an EU warehouse in Germany and ship Pixy Mini to our EU backers locally.

Last updated: November 05, 2021 09:09

Does Pixy Mini support fast charging?

Yes! It can fast-charge up to 4 x faster than a conventional power bank. It supports a maximum output of up to 20W.

Last updated: November 05, 2021 09:09

How fast is 20W Power Delivery?

You can fast charge your compatible iPhone from 0-60% in just 30 minutes! That’s almost 4 x faster than your stock cable.20W is the gold standard for Apple mobiles devices as it is the fastest charging speed on the latest 2021 iPhone 13, iPad Mini and iPad.

Last updated: November 05, 2021 09:09

What fast charging protocols are supported by Pixy Mini?

PD3.0, QC4.0, QC3.0,PPS, Samsung AFC, Huawei FCP

Last updated: November 05, 2021 09:09

What are the colour choices for Pixy Mini?

Pixy Mini is available in 3 colours – Midnight Black, Charcoal Gray and Lavender Purple

Last updated: November 05, 2021 09:09

Do you provide a warranty?

Absolutely! In case of any defect, we provide 12 months hassle-free warranty, just contact us via support@futurizta.com and we will issue a replacement unit for you ASAP.

Last updated: November 05, 2021 09:09

Can you ship anywhere in the world?

We can ship to most major countries in the world! Due to the lithium batteries restrictions placed on air shipping, we are currently unable to ship to Indonesia,South America, South Africa, Hawaii, Alaska , Ukraine and other remote or island countries. Feel free to message us on Kickstarter to confirm if air shipping of lithium battery is available to your country. We’ve partnered with a top-tier fulfillment company and we are confident to deliver our product to you on time! Mass production is expected to finish around the end of November and we will start shipping the product as soon as possible. The delivery time is set to December as a buffer in case of any unexpected obstacles or hiccups.

Last updated: November 08, 2021 09:26

How are you planning to deliver by Christmas?

We have finalized our Pixy Mini’s mould, PCB and materials. All we need now is your support to Kickstart the production! Once we hit our funding goal, we will pay the manufacturer immediately so they can start the production. This way our backers do not have to wait for the long production after the campaign. We are expecting to finish the production around Mid-November and we will start shipping as soon as possible once we received the funding from Kickstarter. (Kickstarter only disburse the fund 14 days after the campaign ends)

Last updated: November 05, 2021 09:09

Can Pixy Mini charge my laptop?

Pixy Mini can only charge low-powered USB-C Ultrabooks like Macbook Air M1, Surface Go, Chromebook, Samsung Galaxy Book. It cannot support high-powered devices like Macbook Pro, Dell XPS or any other USB-C laptop requiring a minimum wattage over 20W.

Last updated: November 05, 2021 09:09

What is the power retention performance on Pixy Mini?

Pixy Mini is equipped with industry-leading smart chip and battery cell and thus it can retain its charge for 8 months without any significant losses. This is almost 2 x better than the industry average of 4 months.

Last updated: November 05, 2021 09:09

Who are we?

We are Futurizta Tech, two times campaign creator and a proud member of Amazon Launchpad programme. We have raised over $150,000 across our past campaign and delivered over 20,000 orders all over the world. We have a track record for our guaranteed delivery and we always honour our warranty without any excuse. Simply search “Futurizta Tech” on Google and you can see us on Amazon, Walmart, and more!

Last updated: November 05, 2021 09:09

Pixy Mini Test Result

https://drive.google.com/drive/folders/1L3cigNKbzOkIlj0QzYjJZPBW5mmWglAE?usp=sharing

Last updated: November 05, 2021 09:09

Pixy Mini typical Operating Temperature and Efficiency.

Pixy Mini typical operate around room temperature (25-30 degree Celsius). While fast-charging at maximum output (20W), the maximum surface temperature is around 28-41 degrees Celsius. Its built-in smart NTC temperature monitor will turn off the power bank when it is placed at an abnormal temperature. (Above 50 degrees Celcius or below -10 degree Celsius)

Pixy Mini’s PCB has a conversion efficiency of 95%

Last updated: November 05, 2021 09:09

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us